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OFFICES Click on any branch below for more details
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TERMS
AND CONDITIONS OF TRADING OF
W.A.
TRUELOVE
&
SON LIMITED
(THE COMPANY)
1.
ACCEPTANCE OF ESTIMATE:
(a) By signing
the Estimate the signatory ("the Client') accepts personal liability for paying
the Company's charges in full, regardless of any entitlement the Client may have
to payment from or re-imbursement by a third party
(e.g. by the DSS
or the deceased's estate).
b) The Company
will confirm the details of the chosen funeral in writing, and the Client agrees
to inform the Company immediately of any errors or omissions.
2.
FINAL CHARGES:
The Client
acknowledges and accepts that the Company's charges may vary from the Estimate
overleaf:
(a) if the
actual cost of the listed disbursements is higher than estimated; or,
(b) if the
Client's instructions change or if the circumstances change, involving
additional charges (e.g. out of hour charges; additional bearers required; extra
large coffin required).
(c) if the time
or mileage allowances, as shown on our price list, are exceeded, additional
charges will be made.
3.
PAYMENT TERMS:
(a) Where the
Client has selected a "Contract' funeral, all charges and disbursements are
payable in full at least 48 hours before the funeral takes place, (time being
the essence). If payment is not so made then the funeral will be charged as a
"Basic' funeral.
(b) All
disbursements are payable in full at least 48 hours before the funeral takes
place. Failure to do so may result in the funeral arrangements being delayed or
even cancelled.
(c) Subject to
Clauses 3(a) and 3(b) above, the Client agrees to pay the Company's charges in
full within 28 days of the date of the Company's invoice.
(d) The Company
shall be entitled to charge interest on overdue invoices at the rate of 6% above
the base rate, from time to time, of Barclays Bank PLC until payment is received
in fuIl. Further, the Company shall be entitled to charge the Client for all
third party costs and expenses (including, without limitations, the cost and
expenses of any debt collection agency and/ or solicitors instructed by the
Company, as well as any Court fees, filing fees and associated costs) incurred
in the collection of overdue invoice payments.
(e) When payment
is made by Credit Card, a 2% surcharge is added to the cost of disbursements,
(not to the Company's charges), to cover the Credit Card Company's charges on
these items.
4.
THIRD PARTY ARRANGEMENTS:
While the
company will make arrangements with third parties, (e.g. clergy, cemetery /
crematorium, church, doctor), and will include their charges as disbursements on
the invoice, the Client acknowledges the Company is not responsible for the acts
or omissions of such third parties. In making such arrangements the Company is
acting as the Client's agent.
5.
ALTERATIONS
(a) All dates
and times for the funeral are subject to final confirmation by the Company.
(b) The Company
reserves the right to make changes to funeral arrangements due to reasons beyond
its control. Where practicable, such changes will be notified to the Client in
advance, but, unless otherwise agreed in writing, the Company's charges remain
payable in full.
(c) The Client
must give reasonable notice to the Company of any requested changes to funeral
arrangements, and such requests are subject to agreement by the Company.
6.
COMPLAINTS PROCEDURE:
The Company is a
member of the National Association of Funeral Directors and the Client accepts
that the complaints and conciliation procedures of such Association will apply.
The Client's statutory rights are not affected.
7.
HEADINGS:
The headings are
convenience only and shall not be used to interpret these Terms and Conditions
of Trading.
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